Cool and Calm: The Mena Family
Updated: Mar 14, 2019
We made it to the finish line!
The past 6 months of working together is hard to sum up. The Menas are good friends and have been clients for several years now. We put their house on the market a couple years ago, but it didn't come together. They decided to stay put, make some upgrades to their home, and wait for market conditions to improve. Their patience, thoughtfulness, and focus is what got them to the finish line.
As I reflected about their transactions, I wanted to share some of their story. Their process really depicted how long it can take and how stressful it can be to buy and sell a home. For most people, buying a home is the largest financial decision they make. If you haven’t sold a home yet, you might not know that selling a home is also costly, especially in California where the seller pays the fees for both the listing and buying agents. Selling is really disruptive to your daily life too. It would be great if you could just take a long vacation, but most people have to carry on as normal with limited recovery time. Everyone has a limit to how much they can endure. It's not uncommon for buyers and sellers to lose their cool at some point. A big part of my job is managing emotions throughout the process and helping clients to stay focused despite the stress. This is where the Menas really stand out to me. They were cool and calm from start to finish.
Not many clients (or realtors!) would have made it through the Menas two transactions.
They started the home sale process last August, but just closed on their old and new home mid-February - that's about 6 months of work. I often have buyers who take 6 months (or more) to get educated about the market and different neighborhoods. I really encourage that and find that to be helpful and rewarding. However, 6 months of trying to actively sell your home AND purchase a new one is quite a different story (especially in todays market).
There are so many things that can go wrong in real estate. Every transaction has its own unique twists and turns, but between the Menas two sales, we touched on most of the things that can go awry. It is never fun to call a client with bad news. With Robin and Cesar, I was constantly amazed with their ability to take these obstacles in stride. If they told me they hacked my email and read all the correspondence prior to our conversations - it would make sense. It was as if they knew things were coming and were prepared to address it and move forward. Every. Single. Time. If they ever wavered or questioned whether this was meant to be, they never shared it with me.
Cool and calm is how Randy and I describe players or teams during game nights who are killing it (or getting destroyed), but remain relaxed and sociable. For me, Robin and Cesar are the epitome of this partnership. They've always been pretty damn cool - stylish and fun to be around. Cesar is even in a band! And now I can say with confidence that they are also damn calm. I know that these two have been together since they were young ones, so I am sure they have had their share of ups and downs. I don't know if they started out this way or have grown together over the years. Either way, cheers to you both, Robin and Cesar! You have my total respect and admiration. I hope Randy and I can grow up to be as cool and calm as you two some day!